Refund Policy

1. Eligibility for Refund

You are eligible for a full refund in the following cases:

• check_circle The phlebotomist did not visit your location at the scheduled time.
• check_circle The test was cancelled by Diagnomitra or its lab partner.
• check_circle The booking was cancelled by the customer before sample collection was initiated.
• check_circle A duplicate payment was made for the same booking.

2. Non-Refundable Scenarios

Refunds will NOT be processed in the following cases:

• cancel Sample has already been collected and sent to the lab.
• cancel Cancellation requested after the phlebotomist has arrived at your location.
• cancel Test report has been delivered to the customer.
• cancel Customer was not available at the scheduled time and did not notify us in advance.

3. How to Request a Refund

To request a refund, please contact us via:

• mail Email: diagnomitralabs@gmail.com
• phone Phone: +91 9990473738
• person Or through your account dashboard under "My Bookings"

Please include your Booking ID, registered mobile number, and the reason for the refund request.

4. Refund Processing Time

Once a refund is approved:

• info UPI / Net Banking / Debit Card: Refund processed within 5–7 business days
• info Credit Card: Refund processed within 7–10 business days (depends on your bank)
• info Wallet / Diagnomitra Credits: Credited within 24 hours

5. Cancellation Policy

You may cancel your booking free of charge up to 2 hours before the scheduled sample collection time. Cancellations made after this window may not be eligible for a full refund.

6. Contact Us

If you have any questions about our refund policy, please contact us and our team will be happy to assist you.