Diagnomitra – Frequently Asked Questions (FAQs)
About Diagnomitra
1. What is Diagnomitra?
Diagnomitra is a digital diagnostic platform that allows users to book lab tests from top NABL-certified labs across India, with home sample collection, timely reports, and free doctor consultation.Diagnomitra is a digital diagnostic platform that allows users to book lab tests from top NABL-certified labs across India, with home sample collection, timely reports, and free doctor consultation.
2. Is Diagnomitra a lab?
No, Diagnomitra is not a lab. We partner with multiple verified NABL-accredited labs to provide users with options and flexibility.
3. Why should I trust Diagnomitra?
We work only with NABL-certified labs, offer verified phlebotomists, and provide end-to-end transparency—from pricing to report delivery and consultation.
Test Booking & Process
4. How can I book a test on Diagnomitra?
You can book a test through our website or by calling our support team. Choose a test → Select a lab → Confirm your slot → Get tested at home.
5. Can I choose my preferred lab?
Yes, you can select from multiple trusted labs based on your location, pricing, brand, and reviews.
6. Can I book a test for someone else?
Yes, you can book tests for family members or friends by entering their details during booking.
7. How do I know which tests I need?
You can explore test packages by condition or age group, or consult our free expert to guide you.
Sample Collection
8. Do you offer home sample collection?
Yes. We offer free home sample collection in 30+ cities across India, including early morning slots.
9. Who collects the samples? Are they trained?
All collections are done by certified phlebotomists trained in hygiene, safe handling, and patient comfort.
10. Do I need to fast before my test?
Some tests require fasting. You will be informed during the booking process if it's needed.
Test Packages & Pricing
11. What types of test packages are available?
We offer full body checkups, diabetes, thyroid, liver, heart health, senior citizen, women’s wellness, and custom packages.
12. Are the prices final or will there be extra charges?
Prices shown on the platform are final and inclusive. No hidden charges.
13. Are there any ongoing offers?
Yes, we frequently offer up to 50% discounts and combo deals. Check the offers section or speak with our support.
14. Can I use a coupon or promo code?
Yes. Apply promo codes during checkout or share it with our support team when booking manually.
Report Delivery
15. When will I receive my reports?
Reports are usually delivered within 24–48 hours, depending on the test and lab chosen.
16. How will I get the reports?
Your reports will be sent via WhatsApp, email, and will also be available on your user dashboard.
17. Are the reports doctor-reviewed?
Yes, all reports are verified by certified lab doctors. You also get a free consultation after your test.
Doctor Consultation
18. Is doctor consultation really free?
Yes. Every test booking includes a free consultation from a verified medical expert.
19. How can I schedule my consultation?
Once your report is ready, our team will contact you to schedule your consultation via call or video.
20. Can I speak to a specialist for my condition?
We try to match you with a relevant expert based on your test and symptoms.
Cancellations & Refunds
21. Can I cancel or reschedule my booking?
Yes, bookings can be cancelled or rescheduled up to 2 hours before the sample collection slot.
22. Will I get a full refund if I cancel?
Yes. Full refunds are processed if cancelled in time. No deductions.
23. How long does the refund take?
Refunds are processed within 3–5 working days via the original payment mode.
Safety & Certification
24. Are all labs NABL-certified?
Yes, we work exclusively with labs that are certified by NABL or equivalent authorities.
25. What safety precautions do the phlebotomists follow?
All staff follow PPE protocols—masks, gloves, sanitization, and no-contact procedures.
26. How is my data protected?
Your data is encrypted and stored securely. We do not share your medical records without consent.
Corporate & Group Testing
27. Do you offer health checkups for companies?
Yes. We offer bulk health packages, camps, and wellness plans for corporates, societies, and institutions.
28. Can I get custom plans for my employees?
Absolutely. We can tailor test panels and schedules to match your organization’s needs.
Locations & Availability
29. In which cities is Diagnomitra available?
Currently available in 30+ cities and expanding rapidly. Check serviceability by entering your pin code.
30. What if I live in a tier-2/tier-3 town?
We are working with regional labs to cover more locations. You can request availability via support.
General Questions
31. Is Diagnomitra available 24x7?
Bookings can be made 24x7 online. Sample collection is available as per selected time slots.
32. Can I talk to a real person for help?
Yes, our support team is just a call or WhatsApp message away to assist you.
33. How is Diagnomitra different from other platforms?
We offer transparent lab choices, certified partnerships, free consultations, and a strong focus on preventive healthcare.