Effective Date: 1-April-2025

Welcome to Diagnomitra! By accessing or using our website (www.diagnomitra.com) and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our platform.

1. Definitions

• "Diagnomitra" refers to our company, platform, and services offered.
• "User" refers to anyone accessing or using our website or services.
• "Labs" refer to the diagnostic centers partnered with Diagnomitra.
• "Services" refer to online diagnostic test booking, sample collection, report delivery, and other related offerings.

2. Scope of Services

• Diagnomitra connects users with certified diagnostic labs for medical tests.
• We facilitate booking, sample collection, and report delivery but do not conduct tests ourselves.
• We ensure that partner labs meet quality standards but are not responsible for test accuracy.

3. User Responsibilities

• Users must provide accurate personal and medical information.
• Users must comply with all applicable laws and ethical guidelines.
• Any misuse of the platform, fraudulent activity, or provision of false information will result in account termination.

4. Payment and Refund Policy

• Payments for booked tests must be made as per the chosen payment method.
• Refunds are processed only in cases of test cancellation before sample collection, subject to our refund policy.
• Diagnomitra is not responsible for pricing errors due to technical glitches.

5. Cancellation and Rescheduling

• Users can cancel or reschedule test appointments before the sample collection.
• Diagnomitra reserves the right to cancel bookings due to unforeseen circumstances, with full refunds issued.

6. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on data collection, storage, and protection measures.

7. Limitation of Liability

• Diagnomitra acts as a facilitator and is not responsible for any inaccuracies in lab test reports.
• We are not liable for any medical complications arising from test results.

8. Intellectual Property

• All content, trademarks, and intellectual property on the Diagnomitra website belong to us.
• Unauthorized use or reproduction of content is strictly prohibited.

9. Governing Law & Dispute Resolution

• These terms are governed by the laws of India.
• Any disputes shall be resolved through arbitration in [City, State].

10. Changes to Terms

• Diagnomitra reserves the right to modify these Terms at any time.
• Continued use of the platform after updates constitutes acceptance of the revised terms.

Privacy Policy

1. Information Collection

• We collect personal details (name, email, phone, etc.) and medical information necessary for service delivery.
• Payment details are processed securely through third-party payment gateways.

2. Use of Information

• To provide and enhance our services.
• To communicate offers, promotions, and updates.
• To comply with legal obligations.

3. Data Sharing

• We share necessary user data with partner labs for test processing.
• No user data is sold or misused for marketing purposes.

4. Security Measures

• We implement encryption, firewalls, and secure servers to protect user data.
• Users are responsible for maintaining their account credentials securely.

Refund & Cancellation Policy

• Full refunds are issued for cancellations made before sample collection.
• Partial refunds may be granted in exceptional cases at Diagnomitra's discretion.
• No refunds for cancellations post-sample collection.
• Refunds are processed within 7-10 business days.